Beckman Coulter Life Sciences mission is to empower those seeking answers to life s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you ll help drive our vision of accelerating answers and our commitment to excellence.
Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. Beckman Coulter Life Sciences Bangalore and Marseille are centers of excellence in Development, Manufacturing and Process for in vitro diagnostic and research use only products in the domain of Immunology.
We are looking for Analyst - Sales Support Coordination for the Custom Business of Beckman Coulter Life Sciences. The custom business is a service provided to end user customer to offer products not existing in the catalog.
Your mission will be to ensure the management of customer requests and orders for different types of products used for the Flow cytometry.
You will be directly reporting to Manager Engineering (Manufacturing - Reagents/Other Consumables).
Here is a comprehensive job description for this role :
Sales Support:
Assist the sales team in preparing and organizing sales-related documents, including proposals, contracts etc.
Proceed with the proper registration of different sales requests and contracts in the tool used for it (Sales Force / SFDC, Excel, SharePoint),
Coordinate with various internal departments to ensure timely delivery of products or services to customers.
Follow customer orders in accordance with the processes in place by respecting the characteristics of each product and the deadlines committed to the customers,
Maintain accurate and up-to-date customer and sales information in sales force, excel, SharePoint.
Operations:
Work closely with the operations team to ensure efficient and effective execution of operational processes.
Coordinate with production, logistics, and supply chain teams to ensure timely delivery of products or services.
Monitor inventory levels and collaborate with relevant teams to maintain optimal stock levels.
Conduct regular analysis of operational data to identify areas for improvement and cost-saving opportunities.
Collaborate with cross-functional teams to address operational challenges and implement solutions.
Handle specific projects to improve current processes, propose new customer offers
Communication and Coordination:
Facilitate effective communication and coordination between the sales, operations, and other relevant teams by leading DIVE calls.
Act as a liaison between the sales team and operations team to ensure smooth information flow and seamless execution of processes.
Communicate any changes in orders to sales and marketing teams.
Handle urgent customer order with sales and key operations leaders with leadership
Respond to questions encountered daily in the course of the services activities with planning teams, design teams, manufacturing teams, logistic teams, or sales teams.
To meet the expectations of the position, the desired knowledge / previous experiences are:
Bachelor /Masters in any stream with 6+ years of experience
Knowledge in science biochemistry and immunology would be added advantages.
Curiosity, adaptability, dynamic, leadership
Prior experience in sales coordination or sales support roles, preferably with exposure to operations
Ability to understand complex processes and to proactively work and manage diverse team and environment.
Communication skills
Ability to work independently and leadership quality are essential.
Attentive to details and rigorous
Common/Fluent English mandatory to communicate with international sales and manufacturing sites.
