- Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs
- Creativity to go beyond current tools to deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects and business critical activities
- Respond to all merchant / client management group queries in a timely and comprehensive manner to ensure customer satisfaction
- Should be able to support in projects, reporting and key strategic priorities
- Support on ad hoc analysis and reporting, and troubleshooting outstanding issues
- Regular communication with the business, merchant acquisition and servicing team to update with the operational activities and develop high end reports for the partners
- Communication with global business partners to understand changes in process and implementing process changes in-house
- Should be able to maintain a high level of accuracy, productivity standards and should have a high willingness to learn
- Should be able to standardize and automate reporting processes
- Should be able to manage complex disparate data sources
- Strong quality governance and details-oriented approach
Business Outcomes:
- Minimum 4 years of experience in data analysis, reporting, information technology and banking.
- Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
- Strong Interpersonal & Project Management Skills. Candidate should be good on Multitasking and Time management
- Proven robust problem-solving skills
- Ability to build relationships, mobilize cross functional teams and leverage authority in a highly matrixed organization that has a presence across the globe
Leadership Outcomes:
- Demonstrate learning agility, make decisions quickly and with the highest level of integrity
- Able to communicate effectively and interpret stakeholder s expectations
Past Experience
- 4+ Years experience in data analytics, report generation and working knowledge of SQL, Python, Excel, VBA ,Tableau/ Power BI.
Academic Background
- bachelors degree in computer science, Statistics or equivalent
Competitive Landscape
- Genpact, ZS, EXL, RBS, HSBC, Bank of America etc
Skills/Capabilities
Functional
- Excellent Communication Skills
- Analytics and Insights
- Project and Time management skills
- Process improvement and automation
- Preferred : Sql, Python & Tableau/Power BI
Technica l
- SQL/Python/Tableau/Power BI/Excel/VBA
- Preferred : SQL: High, Python: Medium High, Tableau : High
Platforms
- MS Office Suite (Word, Excel, PowerPoint, Access)
- Oracle
- Sales Force
Preferred:
- Oracle : Basic
- Sales Force : Basic
Behavioral
Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-we'll-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
