Verify all return, credit, and debit financial transactions are processed accurately
Assign with undeliverable folder and freight folder work on a daily basis
Ensure to complete assigned task within time frame Actively supports team concepts and effectively communicate with team members
Accurately follow directions, both written and verbal Maintain individual productivity and quality standards, according to returns requirements
Collaborate closely with team members to implement the requirements and enhance process knowledge
Focus and remain on task in a fast paced environment
Diagnose and resolve problems using documented procedures and checklists (where available) in the performance of most responsibilities Identify improvement opportunities (proactive and reactive) and drive process simplification
Understand team and department service level agreements and follow team guidelines and procedures to manage open issues in an efficient manner to help ensure these service levels are achieved
Create and maintain issue logs, meeting minutes, meeting schedules and update quality matrix
Providing timely reporting of issues that impact returns, credits, and debits progress,
Coordinating actions and resolving conflicts Ensure to meet and improve KPI targets
Ability to prioritize the work as per requirementSkills:
Excellent communication skills
Ability to communicate strongly and influence without authority Exceptional analytical, organizational, and communication skills Having
Continuous improvement mindset Flexibility and good team playerEducational Qualification: Commerce Graduate / Post Graduate degree/MBA Nice to have: SAP ERPWork Experience: Minimum 2 to 3 years of relevant experience
