Job Summary
The role is responsible assuring that all financial activities impacting customer accounts (e.g., payments, returns, chargebacks, adjustments, credits, etc.) are appropriately reconciled against cash and remittance advice and accounted for accurately on the customer's ledger. They will assist with payment analysis, projects and reporting to ensure the company's payment performance is understood, monitored, and actioned accordingly. This individual will act as a subject matter expert on various projects impacting the customer ledger and serve as a point of contact for any payment and end-to-end reconciliation requests.
Responsibilities
- Design, implementation, and monitoring payment reconciliation between invoices versus remittance advice, if applicable, and cash and against the General Ledger for all brands and payment methods. This includes reconciling customer deposits, refunds, cash deposits, payment returns, payment batch files, suspense accounts, identifying necessary journal entries to correct cross brand payments, properly accounting for fees assessed for the various payment methods, and properly identifying fees assessed by utilities.
- Act as a check and balance to hold the customer facing remittance team accountable for posting errors, ensure all vendor payment files are received and are accurate, ensure payment files processed by the system are processed timely.
- Executing necessary reporting to monitor the health of payment receipts for all brands and markets to identify and resolve any issues timely.
- Assist with payment related project work and act as the point of contact for the business on such project work.
- Creating and maintaining policies and procedures related to the payment reconciliation to ensure adherence to necessary internal controls, proper documentation is in place, and ensure necessary reconciliation processes are established and consistent for all markets.
- Act as subject matter expert in the daily processing and file transmission for all payment and deposit related vendors.
- Execute preparation of month end accounting and financial reporting for all payment methods including payments in transit and suspense accounts.
- Resolve account level and payment channel reconciliation variances and customer facing remittance escalations, as needed.
- Executing daily tasks and necessary training for ongoing employee development, performance evaluation and establishing goals and performance objectives.
- Support budget and forecasting activities for payment related vendors.
- Serve as a subject matter and billing system expert while working cross functionally with collections, customer care, remittance and other departments to develop and implement payment strategies to improve cash flow, reduce bad debt / increase revenue, identify fraud, and enhance reporting.
- Serve as a subject matter and billing system expert while working with operations analytics to appropriately interpret customer ledger activity for purposes of identifying cost saving opportunities, enhancing reporting, improving processes, etc.
- Serve as the subject matter and billing system expert for the implementation of new payment methods (e.g., EHCECK, pinless debit, digital wallets, etc.) and other payment impacting projects.
- Manage the Unclaimed Property process in participating states.
- Complete all ad-hoc tasks assigned by Supervisor. These may include, but are not limited to, customer account reconciliation investigations, potential system and reporting enhancements, impact analysis as operational issues arise which impact customer accounts and financial reconciliations, customer payment research, Audit requests, and producing reporting required to execute and monitor the overall Remittance and financial reconciliation processes
Requirements
- Must have intermediate excel skill level. Prior experience working in a position involving bank reconciliation is preferred
- The ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter with good organizational and multi-tasking skills.
- Must be a team player and be willing to work flexible hours, as needed
- Must be detail oriented with a strong ability to identify a pattern in a problem, conduct research, coordinate with the appropriate teams to resolve operational issues
- A conceptual understanding of the Retail Electricity Provider business is a plus
- Experience in any one of the following areas is a plus Remittance, Accounting, Financial Planning and Analysis, Electronic Data Interchange Transaction processing, Accounts Receivable, Accounts Payable, Treasury, and / or Billing
Shift Timings:-
- Temporary Training schedule: US hours. 8:00 am to 5:00 pm CST (6:30 pm to 3:30 am IST)
After training completion
- Permanent schedule: 4:00 am to 2:00 pm CST ( 2:30 pm to 12:30 am IST )
- Month end schedule: Last 3 business day of the month through first 2 business days of the month- US hours 8:00 am CST to 5:00 pm CST (6:30 pm to 3:30 am IST)
Primary Location
IN-KA-BENGALURU
Work Locations
IN-KA-Bangalore
Job
Operations
Organization
JEI Regional Operations
Schedule
Regular
Shift
Standard
Employee Status
Executive
Job Posting
May 28, 2024, 3:02:30 AM
