Purpose
The primary purpose of this role is to perform and complete Ongoing Customer Due Diligence reviews of customers adhering to the policies & procedures, regulations and the required quality standards.
Key tasks; accountabilities and challenges of this role
- Perform KYC analysis for new & existing Customers to ensure that NAB meets all appropriate policies and regulatory obligations
- Undertake daily tasks in adherence to policy, procedure and regulatory requirements
- Escalate issues to Leaders to ensure appropriate course of action is taken
- Keep updated with policy and procedure changes
- Maintain integrity of information contained in support systems
- Liaise with key stakeholders (e.g. transaction monitoring, sanctions, Relationship Managers) on customer due diligence requirements when required
- Undertake all mandatory training requirements
- Meet NAB's policies and standards including integrity requirements
Experience
- 3+ years of experience of working in Customer Due Diligence / Enhanced Due Diligence (CDD / ECDD) or KYC Operations in financial institutions.
- Overall 4+ years of experience working in Banking operations in similar capacities.
Essential capabilities
- Ability to analyse qualitative and quantitative data and draw conclusions
- Strong attention to detail
- Strong investigative skills
- Comfortable with change
- Ability to communicate in a clear and structured way and build/maintain relationships
- Ability to clearly articulate decision making in writing
- Good verbal and written communication skills
- Comfortable speaking with internal stake holders
- Understanding of and experience working with regulatory/risk frameworks and AML/CTF risk management (desirable)
