- Responsible for providing administrative support to the department to enable the effective operation and development of customer relationships.
Primary Responsibilities :
Strategic
Strictly follow the applicable rules and regulation of the Bank.
Financial
Ensure percolation of organizational targets into department goals
Customer
- Deliver a high quality of service to customers to enhance the functions reputation and meet customers expectations.
- Work in partnership with the Operations team to ensure that tickets are passed in a timely manner to enable the processing of transactions
People
- To Work in close co-ordination with other departments in the related areas to ensure smooth work flow to meet customer requirements on time.
- To train/ educate and share knowledge with new and existing team members
Other/ Control
- Develop recommendations for continuous improvement and support implementation.
- Responsible for managing and maintaining the department s paper and electronic filing systems in line with the Bank s processes to enable efficient data management. Develop an understanding and gain industry knowledge.
- Assist in the approvals process of memos by ensuring that they are circulated in a timely manner. Support the department by carrying out relevant procurement activities.
- To work in close co-ordination with other departments in the related areas to ensure smooth work flow and maintain delivery schedules to the clients.
- Support in managing the risk profile for the department
- Maintain good working knowledge of industry trends, products, relevant laws and regulations.
- Adhere to all company policies as well as guidelines
- To ensure timely compliance / follow up action of observations made by the Inspectors of RBI on receipt of their reports
- Follow up till final settlement, including realization of various charges and interest
- Follow-up with customers to settle any pendency.
- Ensuring adherence to internal control mechanisms relating to credit lines expiry, over-dues and other compliance matters
- To execute work concerning various schemes and directives provided by RBI or any other financial institution including follow up action.
- To support Relationship Managers in their day-to-day operational activities (loans, fixed deposits, trade, forex, remittance, follow up with client).
Skills & Knowledge:
- Good experience in administration support.
- Experience or knowledge of the financial sector.
- Quantitative and numeracy skills.
- Good interpersonal skills to deal courteously and effectively with others
Education & Professional Qualifications:
Master s in Business Administration (M.B.A) / Chartered Accountant ( CA)
Length & Type of Experience:
Min 4+ years experience in Banking Industry
