Customer Data Operations comprises of Finance Data Desk, Sales Data Desk, Customer Agreements, Install Base, Cloud Subscription Data Management, & Non Revenue Orders. The responsibility of the team is to maintain accurate customer Data & provide uninterrupted service to our customers. Teams focus is on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust - AWARE values
Job Responsibilities
. Work on assigned Service requests
. Act as the first point of contact for operations
. Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
. Identify improvement opportunities (proactive and reactive)
. Display Customer Centric behavior
. Collaborate closely with training and quality team
. Provide necessary guidance and support to testers
This role reports into Assistant Manager/Deputy Manager
Key Skills
. Strong written and interpersonal communication skills
. Good quantitative and analytical skills
. Should have problem solving capabilities
. Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
. Demonstrate good listening and comprehension skills
. Should be a team player with good interpersonal skills
. Ability to manage priorities and meet deadline
Key Competency
. Communicating for Impact
o Articulates clear and concise messages Listens, understands and responds openly to the ideas of others
o Uses a wide range of interpersonal styles and approaches to influence others
o Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
o Creates easy to understand and accurate business communications
. Collaboration
o Builds trust, mutual support and understanding with colleagues
o Demonstrates acceptance and respect for others
o Values diverse thinking and seeks to understand different perspectives and cultures
o Demonstrates value as a team player both within and across teams
. Performance drive and Execution
o Perseveres to deliver against objectives and takes personal accountability for own performance
o Knows what level of performance is expected and how to get support as required
o Demonstrates attention to detail in all aspects of work
o Acts with a sense of urgency and confidence to deliver quality work in a timely manner
o Demonstrates resilience in the face of challenging situations
o Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct
. Mastering Complexity
o Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
o Gathers appropriate data and diagnoses root cause of issues
o Tackles problems enthusiastically views problems as a challenge
o Recognizes problems knows when to seek input from others or escalate to a higher level in a timely manner
o Draws accurate conclusions from qualitative and quantitative data
. Change Agility
o Shows willingness to adjust to changing work environments
o Offers ideas on where improvements could be made
o Works efficiently in situations of uncertainty
. Competitive Edge
o Demonstrates understanding of unique internal and/or external customer needs and how to meet them
o Implements improvements in efficiency, effectiveness, and productivity
o Values and explores ideas and suggestions made by others
o Considers alternatives to existing assumptions, practices, and thinking
. Inspirational Leadership
o Leads by example and personally models positive values, inclusive behaviors, and work practices
o Projects confidence, expertise, and authority
o Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
o Exhibits, promotes, and supports ethical behavior and business practices complies with Oracle's standards of ethics and business conduct
o Proactively seeks feedback and focuses on developing relevant capabilities.
Basic Requirements
. Any Graduate with 0-2 years of relevant experience
Flexible to work in shifts
Career Level - IC0
