Main Purpose:
Work as a Receptionist for Trafigura Global Services Pvt. Ltd while liaisoning with different departments for daily administrative activities.
Knowledge Skills and Abilities, Key Responsibilities:
Qualification :-
- Graduate in any stream
- Knowledge of administrative and clerical procedures
- Knowledge of computers and relevant software applications
- Knowledge of customer service principles and practice
Competencies :-
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Information management
- Organizing and planning
- Attention to detail
- Initiative
- Reliability
- Stress tolerance
Key Responsibilities
- Answer telephone, screen and direct calls
- Take and relay messages
- Provide information to callers
- Greet persons entering organization
- Direct persons to correct destination
- Deal with queries from the public and customers
- Ensures knowledge of staff movements in and out of organization
- General administrative and clerical support
- Prepare letters and documents
- Receive and sort mail and deliveries
- Schedule appointments
- Handle Travel Helpdesk for catering to increasing travel requests (domestic / international). The requirements include Visa processing, travel management, ticket booking, hotel booking, airport transfers etc.
- Maintain appointment diary either manually or electronically
- Organize meetings
- Tidy and maintain the reception area
Key Relationships and Department Overview:
Key Relationships :-
- Various departments in TGS (Ops, Finance, HR, IT and others as relevant)
- External parties (through calls or visiting TGS)
Department
