Analyst

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Roles and responsibilities:

• Review tickets/order IDs base on input documents provided by client
• Communicate effectively to take appropriate steps to resolve customer's problems
• Checking status of services on account in client tools
• Updating order details status in internal as well as client tools
• Should be able to create daily report and share with client base
• Meet process expectations with high quality standards and adherence to SLAs
• Excellent multi-tasking and creative problem solving skills
• Ability to actswiftlyand decisively when dealing with critical situations ability toassess situations andinitiate appropriate action
• Works collaboratively with team & Project Manager to ensure timely delivery of project

Technical and Functional Skills

• Bachelor's degree in any field
• Fresher or 1-year experience in
• Possess good working knowledge of Excel and PowerPoint
• Ability to develop and analyze ticket
• Proven ability to self-check work to ensure results are error-free
• Ability to communicate effectively with clients
• Ability to work in a high-energy, quickly changing, and demanding environment including working in rotational shifts

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.