Role/ Job Title: Analyst-Data, Planning & Monitoring
Function/ Department: Retail Liabilities
Job Purpose:
This role is designed to help us grow our liabilities business by 4-5x in the next few years. He/She will be building and scaling up digital, analytics and organizational capabilities to acquire and retain high quality customers and offer them a superior banking experience.
Roles & Responsibilities:
Business Analytics and Insights:
- Responsible for business analytics to generate actionable insights for the business and channels
- Utilize data analysis techniques to identify patterns, trends, and correlations within the retail liabilities business
- Extract insights from data to drive informed decision-making and support business strategies
- Define relevant input and output KPIs to generate insights and actionables for the business
- Track, monitor, and report relevant input and output KPIs for the business and channels
- Develop and maintain data tracking systems and tools to monitor the defined KPIs on an ongoing basis
- Regularly analyze and report on the performance of KPIs to relevant stakeholders, highlighting key insights and trends
- Prepare performance and management information system (MIS) reports for senior management review
Customer Insights:
- Generate insights about customer behaviour, preferences, and needs through data analysis, market research, and customer feedback
- Analyze customer data, such as transaction history, demographics, and product usage, to understand customer behavior and preferences
- Apply customer insights to inform and enhance business strategies, including engagement and channel strategies.
Education Qualification:
Graduation: Any
Experience: 5 to 10 years of relevant experience
