Data Operations role at
Consilio requires deep understanding of file structures and forensic images to ingest electronic data into our proprietary processing platform. The role also requires basic data & system-based troubleshooting. This job profile also demands knowledge of the E-discovery project lifecycle with a focus on supporting document review.
Responsibilities
- Ensure Operations activity progresses as scheduled and required for the eDiscovery projects.
- Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift.
- Support managers by providing project status and issue reporting as required.
- Provide regular project status and issues updates to Operations management team (Global).
- Delegate tasks across Operations shifts as required to maintain consistent level of service.
- Perform duties of a shift lead from time to time including proactive queue management, quality control & resource management.
- Modify and execute complex SQL queries and data file management task.
- Track and record project workflow and milestones as required.
- Use various ESI discovery data processing platforms to extract text and metadata from electronic documents.
- Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes.
- Troubleshoot issues that may occur during data loading into hosting platform for review.
- Support Project Management by assisting with document searching and tagging in hosted database.
- Prepare client data deliverables (including exception reports, delivery reports, execute custom tasks etc.)
- Determine the most effective and efficient way to complete tasks and meet client expectations with available resources.
- Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering.
- Perform quality control of work product including production QCs, metadata population checks etc.
- Provide formal classroom-based training to other team members on E-discovery applications and concepts.
- Participate in regular policy and procedure review meetings with other team members.
- Assist Operations management with various administrative tasks (e.g., scheduling).
- Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency.
- Assist Operations management with planning and documentation of Operations policy and processes.
- Conduct and participate in knowledge sharing sessions organized by Operations team from time to time.
- Get certified with industry leading certificates like RCA, Nuix Master, six sigma etc.
- Manage the day-to-day operations (Data Loading to Productions) of the data operations function for Relativity.
Qualifications
- Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)
- 1-7 years of related E-Discovery or strong database/scripting experience.
- Hands-On experience with Nuix and Relativity.
- Experience working under tight deadlines in fast-paced data production environment.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office).
- Knowledge of general database, networking, and file-systems concepts.
- Experience with several of the following preferred: SQL, Visual Basic/VB Script, MS-Access, Advanced text editors and MS-Office.
- Ability to perform troubleshooting and learn customized proprietary software.
- Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, ECapture, Attenex Workbench, LAW, TRUE, Autonomy, Clearwell, Stratify, etc.)
- E-discovery products certifications are an added advantage.
- Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.)
- Ability to read and interpret quality rules, operating and maintenance instructions, and procedure manuals.
Shift timings:
- Night shifts
- Week off may be Saturday & Sunday or Sunday & Monday.
