Excel as a Data Operations Analyst being a part of supporting the Comercial and Investment teams opening accounts, static maintenance, SSI update and documentation.
Job Summary:
- As a Data Operations Analyst within the Client Account Service, Analyst will resolve requests while working in partnership with Service Operations, Transition, Middle Office and Client Facing teams located across the globe.
- Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury products and services.
- Data Operations Analyst will serve as the primary point of contact for each client assigned to your portfolio. Communicate through Zoom, email, and phone to build strong relationships and provide a level of service that JP Morgan Chase customers.
Job Responsibilities:
- Ensure all transactions are correctly processed, assigned and any risk and incorrect downstream impacts to be highlighted on time.
- Ensure all tasks are completed as per the agreed timelines.
- Display strong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlines
- Operational subject matter expertise critical e.g., Client On boarding, Asset services, Client Services, Payments services, and Reconciliation.
- Partner closely with Sales, Product, Client Service, Operations,and other internal partners to ensure a successful project delivery and client experience.
- Document procedures, process flows and perform routine reviews to ensure timely & accurate updates are implemented.
- Review and interpret client-executed documentation while serving as the point of contact for account opening status and reporting issues.
- Respond promptly and accurately on requests & inquiries from the Front Office & Client Service group.
- Liais with onshore partners and client services groups for timely resolution of exceptions/queries.
- Think creatively, transform ideas and recommend/implement process improvements.
- Foster aculture of continuous improvement analyze processes and identify opportunities for automation and/or tactical solutions to solve for gaps to enhance end to end operating model.
Required qualifications, capabilities, and skills
- Strong Customer-facing / relationship management experience in similar area
- Excellent verbal and written communication skills, including executive communication skills.
- Ability to develop and mobilize internal network, key stakeholders, and associated resources.
- Keen interest in the Banking digital technology transformation agenda
- Strong problem-solving, control, and project management skill
- Strong organizational skills: ability to manage multiple priorities whilst meeting deadlines.
- Ability to work effectively under pressure.
- Ability to work without direct supervision.
- Attention to details and sense of ownership.
- Effective issue resolution and escalation skills
- Knowledge with tech tools like Alteryx, Tableau, Xceptor is preferred.
Preferred qualifications, capabilities, and skills
- Comprehensive knowledge of Prime Brokerage, Custody and Clearing business
- Bachelor of Commerce or Business Administration Degree
- Passion for learning new operating models, technologies, and industry trend.
- Experience in client onboarding, account opening, documentation analysis or related field.
- Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred.
- Experience on continuous improvement initiatives on operational efficiency
Shift:Night
