- Assist in investigation and conduct root cause analysis to address repeated issue types.
- Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (eg, impact analysis).
- Assist portions of the remediation process, these may include a) Tracking progress b) Validating resolution efficacy and c) Communicating status updates to stakeholders .
- Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management
- Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes:
- Support review of components of the End-to-End (E2E) BU issue resolution process
- Review data used in preparation of detailed reports on issue status, trends, and outcomes
- Support sharing insights, better practices, themes, etc across the ent erprise
Required Qualifications:
- 1-2 Years experience in operational risk management (eg, within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively across all GCS owned products and processes
Preferred Qualifications:
- Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (eg, MBA, MSc) or certifications are advantageous
- Experience in at least one of the following:
- Scoping, prioritizing, and support remediation of operational issues
- Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types
- Assisting of quality assurance on documentation of operational risk issues and events
- Recommendation of remediation strategies for operational risk issues and events
- Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
- Supporting the BU E2E issue resolution process
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-we'll-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
