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Independently responsible for reporting, data analysis, identify gaps, provide recommendations for improvement
Go-getter mentality along with ability to work cross-functionally
Operates with a high sense of urgency and demonstrates initiative to drive positive outcomes; effectively operates in the context of the full customer relationship
Ensures compliance in all aspects of performance and customer support, risk aware
Maintains proficiency in core Account Management functions; contributes to customer facing support functions within quality levels as required to support team service level performance
Proactively identifies situations that could escalate through reporting; and provide meaningful insights to the leadership
Handle time sensitive assigned tasks
Drive improvement initiatives to enhance customer value, service excellence and operational efficiency
