Job Title
Analyst Client Lifecycle Support
Job Description
Calling all minds with strong interpersonal skills.
So, who are we
Hello, we're IG Group. No, not Instagram though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.
We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.
Did we mention we have offices in 18 countries Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let's innovate together!
Your role in the Team
What You'll Do
- Provide support across all channels like emails, web chats, social media platforms and phone calls
- Access management of clients, both new and existing to IG products
- Record, audit and investigate customer complaints and disputes
- Work closely with internal teams and assist in creating department and business level reports. Manage access to data feeds and forms
- Investigate trade related queries from rejected orders, trading related charges and stops & limits execution
- Perform administrative tasks for clients across a range of areas, including a fair amount of payment related queries, generating tax statements, reactivating accounts and transfers of accounts into IG
- Issue tax statements, reports to clients and internal IG teams
- Test newly launched IG products and share feedbacks/recommendations
- Review and approve information submitted by clients (Tax Form, POA etc.)
- Review and amend access to internal tools (exchange permission, commission set up etc.)
- Contribute to team's success with process streamlining, improvement ideas and inefficiency reduction.
- Be a change driver, leveraging on analytics.
Who we're looking for
You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.
What You'll Need For This Role
We are looking for someone with:
- A degree-level education (any subject)
- Experience of working in a customer facing role (Preferable)
- Fluency in English (verbal and written)
- Literacy in MS Office
- Can handle an administrative role
- Excellent interpersonal and communication skills
- A logical and analytical approach to problem solving
- Confident to employ basic math's skills, particularly mental arithmetic
- Strong team player and time management skills
- Flexible to operate in a 24/7 work environment
- An interest in finding solutions for operational inefficiencies
- Creative thinking and detail oriented personality.
How You'll Grow
When you join IG Group, we want you to have more than a job we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way.
And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world's best trading experience. We'd love to have you along for the ride.
The perks
As well as having the chance to attend regular social events, get funding for your charitable endeavours and join a range of special interest groups, you'll receive an attractive selection of benefits working with IG:
- Performance-related bonuses
- Pension, insurance and medical plans
- Career-focused technical and leadership training
- Contribution to gym memberships and more
- Shift allowance, as applicable
- Company transportation (pick up and drop) as per shift requirements.
Where you'll work
We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.
Ask our employees what their favourite thing is about working at IG, and you'll hear an echo of our culture! That's because you can come to work as your authentic self. The things that make you, you like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity can bring a fresh perspective or new skill to our business.
That's why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.
So, if you're keen to connect with our values, and lead the charge on innovation, you know what to do.
Apply now
Number of openings
1
