Role Description
The Capacity and Resource Management (C&RM) Team Associate will be an integral member of the C&RM Team supporting such functions as updating and tracking resource and engagement forecasts, as well as other data management responsibilities. He/she must build strong relationships with the U.S.-based SRM team, U.S. based Client-facing staff, and all leadership by providing excellent customer service, producing accurate data entry and reporting, and properly managing issues upward.
The individual will work closely with the C&RM Senior Associate and focus on meeting all deadlines and delivering all tasks with quality.
Accurately process all forecast updates within 24 to 48 hours of receipt; to include individual resource updates,
engagement updates, and/or ad hoc requests. (not limited to below)
- Highlight conflicts and identify resources with full or partial availability.
- Attend team calls (where possible) to gain an understanding of key staffing issues.
- Connect with U.S. based C&RM team and/or U.S. based Client-facing staff on an ad hoc basis to understand challenges faced and to update staffing requests accordingly.
- Responsible for data management of assigned population(s) to ensure resumes and skills profiles are current,
forecasting is timely and accurate.
- Reports to be prepared on a regular basis using Excel and other reporting tools.
- Highlighting conflicts and identifying resources with full or partial availability as per the business needs.
Skills
- Strong attention to detail-Critical
- Excellent organizational skills, deadline-oriented and flexibility to meet the changing needs of the role
- Strong computer skills including proficiency in Microsoft Excel
- Aptitude to learn and leverage new technology
- Ability to contribute in a fast-paced environment consistently and positively
