Job Title: Senior Customer Support Executive - Ambulance Coordination (Animal Hospital)
Location: [ Mumbai, Maharashtra, India]
Company: [Utkarsh Global Foundation]
About Us:
Utkarsh Global Foundation (formerly known as Utkarsh Star Mitra Mandal) is a non-profit organization working nationwide with collaboration with government to promote welfare of the society. Utkarsh works in different dimensions include environment protection, animal welfare, womens education and empowerment, social justice and empowerment and disaster preparedness with a view to make the world a better place for every living organism and human being.
Job Summary:
The Senior Customer Support Executive will be responsible for managing and coordinating ambulance services for our animal hospital. This role requires excellent communication skills, strong organizational abilities, and a compassionate approach to handling emergency situations involving pets and their owners.
Key Responsibilities:
- Ambulance Coordination:
- Manage and coordinate ambulance schedules and dispatches.
- Ensure timely response and efficient routing for emergency and non-emergency calls.
- Liaise with veterinary staff and ambulance drivers to facilitate seamless transport of animals.
- Customer Support:
- Provide exceptional customer service to pet owners, addressing their concerns and needs with empathy.
- Handle incoming calls and inquiries related to ambulance services, appointments, and general hospital information.
- Maintain a calm and reassuring demeanor during emergency situations.
- Administrative Tasks:
- Maintain accurate records of ambulance trips, including details of the animal's condition, treatment, and transport logistics.
- Prepare reports and updates for hospital management regarding ambulance service performance and areas for improvement.
- Manage billing and payment processes related to ambulance services.
- Team Leadership:
- Train and mentor junior customer support staff.
- Develop and implement standard operating procedures for the customer support team.
- Collaborate with the hospital management to improve service quality and efficiency.
Qualifications:
- Education:
- Bachelors degree in a related field preferred.
- Experience:
- Minimum of 3-5 years of experience in a customer support role, preferably in a medical or veterinary setting.
- Prior experience in managing emergency response or ambulance coordination is highly desirable.
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- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using customer support software and systems.
- Ability to remain calm and effective under pressure.
- Compassionate and empathetic approach to dealing with animals and their owners.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a meaningful difference in the lives of animals and their families.
Job Type: Full-time
Pay: Up to 30,000.00 per month
Benefits:
Schedule:
Ability to commute/relocate:
- Mulund, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have experience in Handling Outbound & Inbound calls How many calls per day you have handled
- Do you have experience in Customer support and Telesales
- What is your current CTC/ expected CTC/ Notice period
Language:
- English, Hindi & Marathi (Required)
Work Location: In person
Job Type: Full-time
Pay: 20,000.00 - 30,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 2 years (Preferred)
Language:
Work Location: In person
