Job Description
Job Overview. We are seeking an experienced and motivated Amazon FBA Account Manager to join our team. The successful candidate will play a crucial role in managing client accounts, developing and executing marketplace strategies, and driving brand growth on Amazon. Client servicing, planning, case management, and data analysis are key functions in this role, as well as supporting Brand Registry strategies with our Trademarkia legal team
Key Responsibilities. Client Account Management. Serve as a key point of contact for clients, building strong, trust-based relationships
Monitor client KPIs, ensuring optimal performance and achieving client goals
Regularly update clients on their account status, project progress, and performance metrics
Manage client communications, including meetings, weekly updates, and follow-ups
Identify and address client needs, challenges, and opportunities proactively
Build client trust by educating them on how to be successful in all aspects of Amazon
Amazon Strategy Development & Execution. Understand client objectives on Amazon and build strategies that will help grow the business
Dive deep into the Amazon analytics such as sales, conversion rates, traffic levels etc. to improve business performance
Manage and optimize listing of new products for better customer experience
Maintain, manage and guide the client on inventory levels that need to be maintained at Amazon
Set up products on Amazon FBA and manage shipping plans for clients
Cross-Functional Collaboration. Create a roadmap for new work streams and manage various projects with our Trademarkia legal teams to proactively develop the account with more services
Work closely with internal teams (SellerGrow, legal, operations) to ensure seamless execution of client strategies
Stay informed about industry trends, Amazon updates, and best practices to continuously improve account performance
Share client feedback and insights with the team to foster continuous billing in services
Participate in team meetings to align on client goals, progress, and upcoming initiatives
Reporting & Performance Analysis. Prepare and present detailed performance weekly reports to clients, including actionable insights and recommendations
Analyze PPC campaign performance data to identify areas for improvement and optimization
Provide clients with regular business reviews, incorporating cross-functional inputs and making strategic recommendations
Monitor the financial performance of client accounts, ensuring that they meet revenue and profit targets
Continuously assess and refine reporting processes to provide more value to clients
Qualifications. Experience: 4+ years in account management, with a focus on Amazon FBA
Education: Bachelors degree in Marketing, Business, or a related field
Technical Skills:. Extensive experience with Amazon Seller Central platforms and tools
Strong understanding of Amazons Brand Registry policy and appeal pathways
Experience with time tracking tools (TimeChamp, Toggl) and project management software
Soft Skills:. Creativity and experience bringing new programs and ideas to fruition
Proactive problem-solver with a strategic mindset
Ability to work independently and as part of a team
Exceptional communication skills, both written and verbal
Strong organizational skills with keen attention to detail
Ability to multitask and manage multiple clients simultaneously
Compensation. Competitive base salary, commensurate with experience
Performance-based incentives
Application Process. Interested candidates are invited to submit their resume and a cover letter detailing their experience and how it aligns with the responsibilities of this role. Please include specific examples of your experience managing Amazon accounts and any measurable outcomes achieved
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