Airline Ticket Operations

Role Overview:

As the Airline/Flight Operations Professional at Thrillophilia, you will play a crucial role in managing all aspects of flight operations, with a strong focus on vendor management, ticketing, and providing cost-effective flight options to our customers. You will lead a team of professionals, handle multiple vendors, conduct flight price comparisons, and ensure seamless account management for our clients.

Key Responsibilities:

- Vendor Management: Establish and maintain relationships with multiple airline vendors, negotiate contracts, and ensure compliance with terms and conditions.

- Ticketing: Oversee the ticketing process, including reservations, cancellations, and modifications. Ensure accuracy and efficiency in ticket issuance and distribution.

- Flight Selection: Utilize available resources to find the most economical flight options for customers while meeting their travel preferences and budgetary constraints.

- Price Comparison: Conduct thorough flight price comparisons across various airlines and routes to offer customers the best possible deals and savings.

- Account Management: Serve as the primary point of contact for key clients, addressing their inquiries, resolving issues, and ensuring their satisfaction with our flight services.

- Team Leadership: Lead and motivate a team of flight operations specialists, providing guidance, training, and support to ensure team cohesion and performance excellence.

- Vendor Portals: Leverage vendor portals and booking platforms efficiently to streamline processes, access exclusive offers, and optimize flight operations.

Qualifications:

- Bachelor's degree in Aviation Management, Business Administration, or a related field.

- Minimum of 1 year of experience in flight operations, with demonstrated expertise in vendor management and ticketing.

- Strong knowledge of airline ticketing procedures, reservation systems, and industry standards.

- Excellent negotiation skills and the ability to cultivate and maintain relationships with airline vendors.

- Proficiency in conducting flight price comparisons and utilizing vendor portals effectively.

- Experience in account management and delivering exceptional customer service.

- Proven leadership abilities with previous experience in team management and development.

- Excellent communication skills, both written and verbal

About Thrillophilia:

Thrillophilia's journey is rooted in a passion for travel, exploration, and adventure. It began back in 2011 whenthe global market was still too young for online travel transactions. Ever since we have grown to become India's largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travelers.

Thrillophilia grows on a strong foundation of innovative travel technology, great on-ground presence & support, and hand-curated local experiences to bring our 100 million+ travelers the most delightful holiday experience every year. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled tenfold over the past three years. Bringing the finest travel ideas together, our team comprises young and lively folks who are passionate about travel, technology, marketing, partnerships, and more. Together, we have achieved many brilliant titles, such as YourStory's best places to Work (2013), ISB's BizQuest (2014), Singapore Bash's best startups (2016), London Mayor's IE20 (2017), and more. Growing every day, our team fosters an inclusive work environment with a culture of ownership and innovation, leading to tremendous potential for growth.

About our people

Ah, let's talk a bit about the folks over at Thrillophilia, where hard work and ownership run rampant, and problem-solving is the name of the game. The team here doesn't just punch the clock and head home. They're in it to win it, do the best work of their life by taking ownership of their work and striving for excellence in everything they do. Whether it's finding the best hidden gem in the world or developing tech solutions, there is a deep ownership and accountability and Remarkable is one word to summarize their work! They're a fun-loving bunch, they party really hard and share a passion for travel, and they're not afraid to let loose and enjoy the journey. From backpacking through Southeast Asia to exploring the hidden corners of their own cities, these adventure seekers somehow always manage to take out time to party and travel the world. So, if you're looking for some inspiration, just take a look at the people of Thrillophilia