Company Overview
EverAI Labs, a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience.
Position Summary
Asan AI Technical Writer for EverAI Labs, you will be responsible for creating clear, concise, and comprehensive documentation for AI-driven products focused on transforming contact centers. This division operates independently within a large company, combining the agility of a startup with the resources of a larger organization. You will collaborate closely with AI engineers, product managers, and UI/UX designers to translate complex technical concepts into user-friendly documentation that meets the needs of a diverse audience, including developers, data scientists, and end-users.
Principle Accountabilities (Key Result Areas)
- Documentation Creation: Develop and maintain high-quality technical documentation for AI products, including user guides, API documentation, developer guides, installation manuals, and troubleshooting guides.
- Collaboration: Work closely with AI engineers, data scientists, product managers, and UI/UX designers to gather information and implement documentation accurately reflects the functionality and features of AI products.
- Simplification of Complex Concepts: Translate complex AI and machine learning concepts into clear, understandable language that can be easily understood by both technical and non-technical audiences.
- Consistency and Clarity: Deliver consistency and clarity in all documentation, adhering to established style guides and maintaining a strong focus on user needs.
- Content Management: Manage the documentation lifecycle, including version control, updates, and revisions, such that all materials are current and accurate.
- User Feedback: Gather and incorporate feedback from users, developers, and other stakeholders to continuously improve the quality and usability of documentation.
- Tool Proficiency: Utilize documentation tools and software to create, manage, and publish content, providing documentation is easily accessible and well-organized.
- AI Knowledge Sharing: Assist in creating training materials, white papers, and other educational content to support the broader understanding of AI products within the organization.
Attributes & Attitude
- Writing Skills: Exceptional writing and editing skills, with a keen eye for detail and the ability to produce clear, concise, and user-friendly documentation.
- Collaboration Skills: Strong interpersonal skills, with the ability to work effectively with cross-functional teams, including engineers, product managers, and designers.
- User-Centric Approach: Demonstrated ability to understand and anticipate user needs, creating documentation that enhances the user experience.
Knowledge
- Education: Bachelor's degree in Technical Writing, Computer Science, Engineering, or a related field; a background in AI or data science is highly desirable.
- Experience: 5 years of experience as a technical writer, with a strong focus on writing documentation for AI, machine learning, or other advanced technologies.
- AI and Technical Knowledge: Solid understanding of AI, machine learning, natural language processing, and related technologies, with the ability to grasp and explain complex technical concepts.
- Experience with AI Products: Previous experience in documenting AI-driven products or technologies, with an understanding of AI model deployment, data pipelines, and API integrations.
- Tool Proficiency: Proficiency with documentation tools such as Markdown, LaTeX, Confluence, Git, or similar, and the ability to quickly adapt to new tools as needed.
