We are looking for an experienced Senior Product Manager with a proven track record of managing SaaS products that incorporate Natural Language Processing (NLP), Natural Language Understanding (NLU), or other language-related AI technologies. The ideal candidate will have a minimum of 3-5 years of relevant AI Product Management experience, or at least 5+ years in SaaS product management. This role requires a strategic thinker who can manage multiple product lines, drive product development, and ensure the successful implementation of our AI solutions.
Roles & Responsibilities:
Serve as the Product Owner for multiple product lines within the Eltropy AI Suite, overseeing the entire product lifecycle from concept to launch.
Collaborate with engineering teams to manage release schedules, groom engineering requirements, and ensure alignment with product goals.
Develop and maintain comprehensive product documentation, including release notes, user guides, and implementation plans.
Support the initial implementation of products, working closely with the implementation and professional services teams to ensure a smooth handoff.
Provide ongoing support to ensure successful product deployment and alignment with client needs.
Participate in customer demonstrations and act as a Subject Matter Expert (SME) when needed.
What you offer:
Agility: Quick to adapt to new technologies and evolving market demands.
Organizational Excellence: Strong ability to manage multiple priorities and maintain meticulous attention to detail.
Documentation Expertise: Proficient in creating clear, detailed, and user-friendly documentation.
Design Thinking: A creative problem-solver who can apply design thinking principles to address customer needs.
Customer Focus: A deep commitment to understanding and solving customer challenges.
Proficiency in Figma or similar design tools.
Experience working with Large Language Models (LLMs) and APIs, with the ability to tinker and create Proof of Concepts (PoCs) before handing off projects to the engineering team.
About Eltropy (www.eltropy.com)
Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.
Eltropy Values:
Customers are our North Star
No Fear - Tell the truth
Team of Owners
Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
