AGM - Vi Store Operations

Role

Area Lead - Vi Sores

Job Level/ Designation

M2/ Asst. General Manager

Function / Department

Postpaid / Vi Stores

Reports to

Vi Stores Lead

Job Purpose

Manage the mapped Vi Stores and grow customer and revenue market share. Key purpose of the role includes -

• Increasing footfall, conversion-to-customers and sales

• Increasing profitability through innovative sales and revenue maximization programs
• Enhance customer experience across all VIL retail outlets

Key Result Areas/Accountabilities

• Achieve sales target for all products (Post-paid - red, family etc. /Mifi, Premium nos., and other offerings that may be introduced from time to time.
• Facilitate roll-out/Relocation of Vi Stores
• Manage efficacy of GMB(Google my biz) for end to end implementation, cross pollination, any kind of Non-compliance/non-adherence in your area
• Ensure and monitor quality of acquisition through the retail channel
• Achieve revenue targets at Vi Stores
• Setting up a governance and following up with Circle Vi Store Lead for CAPA of complaints and processes to drive business process re-engineering
• Full ownership of complaints accrued from Vi stores as a part of escalation management
• Oversee Store Manager in key operating costs - store operating cost, people cost etc.
• Manage churn and achieve customer satisfaction for walk-in customers at Vi Stores
• Work with Marketing Team to recommend marketing, branding and promotion activities to increase footfalls
• Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees
• Identify gaps in performance of immediate team and ensure training to bridge the same

Core Competencies, Knowledge, Experience

• Understanding of organized retail management best practices and customer relationship management
• Leadership & people management skills

Must have technical / professional qualifications:

• Management Graduate
• P&L management skills
• Understanding of organized retail management best practices and customer relationship management
• Leadership & people management skills

Years of Experience

7-10 years of experience in Retail Operations with at least a couple of years in people management roles.

Direct reports

9-12 depending on size of Team/territory assigned.