AGM - Retention

We are seeking a highly experienced AGM - Retention to join our team in Gurugram, Haryana. The ideal candidate will have a minimum of 10 years and a maximum of 15 years of experience in customer retention, retention management, team management, and customer service operations.

Responsibilities:

1. Conduct calls to dropout students and their parents for counseling sessions.
2. Listen attentively and understand the concerns of the students and parents regarding dropouts.
3. Maintain regular follow-ups with students and parents to retain them in the program.
4. Collaborate with the Centre Operations Manager and the Head of Department (HOD) to discuss and provide solutions to retain students.
5. Schedule house calls to meet with parents and address their concerns.
6. Achieve the set retention targets.
7. Prepare and maintain proper daily student-wise reports.

Skill Set:

• Customer Retention
• Retention Management
• Team Management
• Retention
• Customer Service Operations

Skills to Evaluate:

• Customer Retention
• Retention Management
• Team Management
• Retention
• Customer Service Operations

Experience: 10 to 15 Years

Location: Gurugram, Haryana, India

Compensation Band:12 LPA - 18 LPA