Agency managers supervise and coordinate all aspects of an agency. They work with agents and clients to ensure that targets are met, relevant policies and guidelines are upheld, and customer satisfaction is achieved. Specialized knowledge may be required depending on the type of agency.
Agency Manager Responsibilities
- Recruiting, screening, and training new agents.
- Analyzing performance and drawing up action plans.
- Establishing strong relationships with staff and clients.
- Ensuring all staff exercise good time management.
- Obeying agency regulations, guidelines, and policies, and ensuring staff does the same.
- Researching current industry/market trends and using knowledge for business improvement.
