Agency Debt Manager

About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a Navi_ite :

Ability to learn

Being disciplined

Communicating well

What would your role at Navi Look Like

Setup and manage the network of agency partners to drive collections for the region

Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets

Data analysis to assess performance and identify key gaps while driving the results

Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits.

Guide the agencies and agents regarding their performance vs targets

Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same

Synthesize learning from ground operations and generate insights/ideas for driving better efficiency

What are some good skills for this role

Business / Sales / Operations/ Collection leader with 2+ years of relevant experience

Experience with tech-first startups or top FMCGs preferred

Entrepreneurial mindset along with an ability to hustle and solve problems on the ground

Experience working with vendors

Strong analytical skills and knowledge of the local language

Excellent communication and interpersonal skills with a collaborative management style