A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
Responsibilities
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations.
- Use data and insights to inform conclusions and support decision-making.
- Develop a point of view on key global trends, and how they impact clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Simplify complex messages, highlighting and summarising key points.
- Uphold the firm's code of ethics and business conduct.
Job Summary -
At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients better.
Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client's enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC's Managed Services our client's are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today's dynamic business environment.
Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients applications and cloud portfolio. Our focus is to empower our client's to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.
As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.
Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / MBA
Required Field(s) Of Study (BQ)
Preferred Field(s) of Study:
Minimum Year(s) of Experience (BQ) *: 10-16 years of experience
Certification(s) Preferred
Preferred Knowledge/Skills *: SAP Rise Architect, S4 installation and configuration. HANA Database administration. SAP Upgrade. At Least one SAP Associate level certification. Exposure to SAP Cloud offerings such as BTP, SAC and Cloud connector
General Skill Set
As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
- Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.
- Be involved in the financial metrics.
- Be actively involved in business development activities to help identify and research opportunities on new/existing clients.
- Contribute to the development of your own and team's technical acumen.
- Use data and insights to inform conclusions and support decision-making.
- Adherence to SLAs, experience in incident management, change management and problem management.
- Develop new skills and strategies to solve complex technical challenges.
- Assist in the management and delivering of large projects.
- Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.
- Act to resolve issues which prevent the team working effectively.
- Keep up to date with local and national business and economic issues.
- Continue to develop internal relationships and the PwC brand.
- Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.
- Actively engage in cross competency work and contribute to COE activities.
- Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.
Strong Knowledge In
- SAP BASIS and SAP HANA certified.
- Ideally, AWS or MS Azure certified.
- Demonstrable experience or certification for SAP RISE PCE in the role of Partner Cloud Architect
- Experience in SAP technical sizing & design, installation, upgrade, migration and day-to-day administration across multiple OS and Database variants including SAP HANA.
- Experience of SAP Technical Design for Hyperscaler Hosting - specifically MS Azure and AWS. Ability to articulate clearly SAP design uniqueness in all environments.
- Experience in SAP Technical Pre-Sales including creation of technical proposals and constructing estimates for SAP Technical work.
- Can demonstrate a clear understanding of BASIS specific compatibility issues and the benefits of the various design methodologies and BASIS oriented environments.
- Responsible for planning and performing installations (S/4 HANA, Database, BOBJ, Add-ons, etc), end to end SAP upgrades (SPS, Major SAP version) and other activities.
- Responsible for configuring SAP cloud offerings like BTP, SAC, Cloud connector, etc.
- Full cycle experience in SAP Migration and S/4 Conversion activities.
- Strong knowledge and exposure to HANA Database and MS SQL Database.
- Strong knowledge in BOBI, Data services etc.
- Strong knowledge in implementing and configuring Solution Manager.
- Proficient in the use of methodologies supported by SAP best practices.
- Excellent Knowledge in UNIX/ Linux and Windows OS platform.
- Configure SAML for Single Sign on between SAP systems
- Strong knowledge in performing system refresh and client copy
- Strong knowledge in troubleshooting performance issues and providing solutions to fine tune the system.
- SAP Fiori configuration and troubleshooting
- Communicating appropriately and in a timely manner with the requester (end user), the business, and the various stakeholders that this role will need to interface with, including NOC, Hosting Operations, IT, etc.
- Must be proactive and self-motivated.
- Must be easily understood and possess excellent English communication skills, both verbal and writing skills.
- Must Have customer facing experience and possess good negotiation skills.
- Exposure to ITIL framework.
- Provide SME advice to the team and Mentor team members to achieve the desired result by conducting Boot camps, learning sessions, etc.
- Should have a good understanding of the organization structure and requirements.
- Develop and maintain process and technical documentation.
- Prepare and present project status reports to Clients and Senior Management.
- Must have experience in working with cross functional and cross cultural teams across the globe.
- Should provide escalation support and ensure all the tasks and issues are resolved within the deadline.
Preferred Skills
- PMP certification
- SAP S/4 conversion, HANA Database administration, SAP Solution Manager, SAP S/4HANA System Administration Certifications
- ITIL Certification
