Are you looking for your next opportunity sales support
This role will support multiple stakeholder groups within the AEM Region, primarily the Sales & CRM Teams in all day to day and project administrative aspects, as well as being responsible for supporting deals and sales administration.
About the Role:
In the role of AEM Deal Support Specialist, you will be responsible for:
- Sales & GTM Support.
- Identifying sales process improvements and support roll out of sales tools.
- Sales training for new hire & existing in AEM countries/regions on internal systems and processes, as well as partnering with other member s of the AEM Deal Support Team to support the greater AEM region.
- Hosting refresher training sessions as well as support drop in sessions to drive Salesforce usage and best practice.
- Supporting the GTM initiatives for new and latest enhancements.
- Providing support to AEM internal stakeholders, via requests that come into the AEM Deal Support channel. Support requests to be managed through GSI Cases and tracked via reports and dashboard.
- Supporting End to End process within Salesforce GSI and reporting and system or process issues using agreed reporting framework.
- Reporting.
- Maintain clarity and transparency of AEM Deal Support requests.
- Maintain accurate system issue logs.
- Administration / Contract processing.
- Manage post contracting processing, from distributing to relevant departments, handling of hard and soft copies, maintaining accurate databases and others relevant duties.
- Managing and assist termination of contracts from clients, from procedures to reporting.
- Ensuring sales documentation and flows are properly documented, filed and communicated to respective departments.
- Publishing and maintaining documentation within internal publishing platform.
- Vendor Registration
- Facilitating the vendor registration process
About You:
You're a fit for the role AEM Deal Support if your background includes:
- Experience in sales admin, deal support or sales operations roles.
- Working Knowledge of Salesforce Sales end to end knowledge is essential to be able to support the process within Salesforce.
- Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
- Adobe editing.
- MS Office.
- The role requires the candidate to work from 7:30 AM to 4:30 PM IST.
- Strong communication skills (written, oral, presentation)
- English as primary language.
- Organizational and prioritization skills with attention to detail.
- Ability to adapt to dynamic and fast paced work environment.
- Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives.
- Experience in presenting to small to medium sized groups, both in person and virtually.
- Confidence in using latest technology to engage internal stakeholders.
What's in it For You
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent, just and inclusive future At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
