Advisor/Sr. Advisor

Role Description and responsibility
Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality,
TAT standards prescribed by the Business Unit. Manage volumes and delivery
expectations as per business requirement
Being apt in managing time sensitive work with high level of eye for detail and in
collaboration with colleagues across geographies
Active engagement with stakeholders to ensure effective delivery of service to our clients
Schedule adherence and punctuality
To develop excellent understanding of Processing systems quickly
Ensure that all statutory and company procedures are followed while processing work to
protect clients, colleagues and the business interests of the company

Top 5 Competencies
Client Focus
Adaptability/Manage Change
Team Work
Willingness to Learn and Implement
Time Management

Required Qualifications, Skills, Knowledge, Experience
Qualifications: Graduate in any field.

Shift timing: 6.30 PM onwards. We work in 3 shifts and candidate should be open to work in any
of them per business requirement. (6.30 PM- 3.30 AM, 8.30 PM- 5.30 AM, 10.30 PM-7.30 AM)

Skills:
Good interpersonal skills
Excellent written and verbal communication skill
MS Office - Basic
Eye for detail
Passionate about quality