Admission Counselor senior

Responsibilities:

• Team Management: Oversee and manage a team of counselors, providing guidance, support, and training as needed.
• Lead Conversion: Engage prospective leads and guide them through the admission process, addressing their queries and concerns effectively to maximize lead conversion.
• Counseling and School Details: Ensure that the team is well-informed about the counseling process and knowledgeable about the details of assigned school areas.
• Follow-up: Implement a systematic follow-up process to maintain regular contact with leads, ensuring timely and appropriate communication to increase conversion rates.
• Relationship Building: Foster and maintain strong relationships with key contacts in schools, serving as the primary point of contact for effective coordination.
• Overall Accountability: Take overall responsibility for the team's performance, coordinating with both the team and management to achieve lead and conversion targets.
• Hiring and Training: Manage the recruitment process for counselors, assess their capabilities, assign them suitable areas, and provide comprehensive training sessions at regular intervals.
• Admission and Registration Records: Maintain organized records of admissions and registrations on a monthly basis, ensuring accuracy and compliance with relevant protocols.
• Lead Analysis: Analyze lead responses, maintain a tracker to monitor progress, and provide insights for suitable response actions to improve lead conversion.
• Lead Processing: Handle the processing of all leads with precision and timeliness, ensuring a seamless transition from inquiry to enrollment.

Requirements:

• Preferred Industry/Company: Familiarity with the e-learning/EdTech industry or related sectors would be advantageous.
• Communication Skills: Exhibit excellent verbal and written communication skills to effectively engage and convey information to leads, team members, and school contacts.
• Organization and Responsibility: Demonstrate strong organizational skills, being responsible for multitasking and maintaining a commitment to excellence in all activities.
• Computer Proficiency: Possess good computer skills, particularly in MS Office, with a focus on Excel to manage and analyze data effectively.

Job Type: Full-time

Pay: 25,000.00 - 40,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Shahdara, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 27/10/2024