Responsibilities:
- Provide expert guidance to prospective students and parents throughout the admission process
- Offer insights into our CBSE School and programs, curriculum and extracurricular activities
- Conduct individual counselling sessions to understand students
- Ensures smooth functioning of the Lobby Area/Head of Operations
- Appraise & mentor the Subordinate Executives
- Maintaining admission management module / ERP
- Handle Parental Admission and general enquiries to their satisfaction
Customer / Parent Satisfaction:
- Update student information regularly in the records by referring to the student diary
- Handle enquiries received through phone (toll-free), web, and email
- Generate and qualify leads through outbound cold calling.
- Manage to convince the parents /potential customers to visit the school premises where the Relationship Team shall take over
- Follow up on no-show cases
- Maintaining the records of all the school events in a register
- Make post-school visit calls to the same parents /potential customers to enquire about their experience and check if all doubts were well catered to
- Manage up-sell and cross-sell opportunities within the group (as and when the group is ready)
- Ensure 100% capturing of potential parent interaction data in ERP and generate related reports
- Maintenance of data completion and accuracy
- Maintain inward and outward courier/mail registers
- Maintain SMS, feedback, helpdesk log book, and visitors book
- Respond to complaints or queries made by parents after enquiring with the Principal or other school leaders
- Promptly reporting to the Principal those parents who are challenging to deal with
Records to be maintained regularly by the Admission Team:
- MIS
- Inquiry sheet (on the drive)
- Inquiry forms (date wise)
- Mail inward and Outward Register
- Grievance Register
- Incident Register
- Call Register (Excel and Soft copy both)
- SMC Register
- TC Register
- Circular File
- GR Register
- Fee structures of All the AY maintained in a file
- Special Need Student Details
- The daycare list and attendance register are to be checked
- TC and SATs Lists
- Admission File to be Updated
Be open to additional duties and responsibilities as assigned by the Relationship Officer / Principal.
Required Candidate Profile:
- 3+ years of experience in the same field, especially in School
- Strong communication and interpersonal skills to engage effectively with students and parents
- Empathy and patience to address the needs of diverse learners
Department:
Marketing & Communication
Education:
- Any Graduate
- MBA/PGDM - Marketing
Location:
Halanayakanahalli, Sarjapur Road, Bangalore.
Salary:
4.5 to 5.5 lakhs per Annum.
Note:
Only local candidates and immediate joiners are eligible.
