Administrative Services Team Manager

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You'll Do

Under the general direction of the GS Global Administration Director, this is one of the roles responsible for ensuring the smooth day-to-day administrative support function based in NewDelhi. Leading a growing team of Administrators across various work patterns you'll be ensuringthe team will be consistently delivering a high level of support to stakeholders. The service will beprovided locally for leaders located in New Delhi and through a remote service for leaders in otherlocations/hubs.

You are Good at

• Proactive - looking ahead at what needs to be done, strong service orientation and sensitivityto responding to customer needs
• Relationship oriented - proactively wanting to build relationships both within BCG andexternally.
• Flexible - must be able to perform successfully in a fast-paced, constantly changingenvironment, able to interpret rules and guidelines with flexibly to enhance the business, inkeeping with BCG's values, and culture
• Self-motivated, demonstrating good judgment and willingness to take risks - able to effectivelyprioritize and make decisions independently, using good judgment to identify where sign-off isneeded solution driven and willing to offer suggestions for improvement able to work withlimited direction and supervision at times.
• Able to handle difficult and confidential situations with poise, understanding and tact.
• Accuracy oriented, particularly when under pressure and with an eye for details
• Organized - working with clear systems and composure to ensure everything gets done in atimely manner.
• Innovative - thinking outside the box and always looking for new ways of working.
• Trustworthy - exercising sound judgment in managing confidential/sensitive information.
• Able to deal with ambiguity and change - experience working successfully within a complexreporting structure.
• Able to build a high performing team and develop an excellent, world class customer serviceculture.

What You'll Bring

• Bachelor's degree or equivalent work experience
• Successful supervisory experience of more than 5 years, ideally in a highly matrixed MNCenvironment and global business delivery mode
• Experience of managing administration/service-oriented teamsExperienced in Performance Management, Stakeholder management and EscalationManagement
• EA experience or intimate knowledge of the EA/AA roleImpeccable English language skills both written & verbal.
• Expert level proficiency in Microsoft Office (MS PowerPoint, Word & Excel)
• Flexibility with respect to work timings to align with work hours of global stakeholders will berequired.

Who You'll Work With

A global management structure as well as local managers to ensure delivery of a world class service-orientedadmin support model to demanding stakeholders across the globe. Early in the evolutionaryjourney, you'll bring innovation, character and a can-do attitude.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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