Designation - Administrative Manager
- Procuring, maintaining, and administering computers and office equipment.
- Serving as administrator for various corporate software systems.
- Deploying and enforcing security policies and procedures.
- Providing support and resolving IT-related issues for colleagues.
Responsibilities
- Procuring, maintaining, and administering computers and office equipment.
- Administering corporate software systems.
- Deploying and enforcing security policies and procedures.
- Providing IT support and resolving problems for colleagues.
- Assisting with onboarding of new colleagues.
- Suggesting and implementing improvements in procedures and equipment.
- Maintaining knowledge of IT support, help desk procedures, products, and services.
- Managing an issues tracking system and reporting on issue resolution SLAs.
Requirements and skills
- Relevant degree or certifications in IT administration, with basic networking knowledge.
- Excellent communication skills, both oral and written.
- Knowledge of help desk software and remote control tools.
- Good knowledge of Apple MacOS administration and basic networking.
- Excellent troubleshooting skills.
- Ability to work independently and maintain customer satisfaction.
Bonus: Experience as a service desk agent or IT administrator, and understanding of the SaaS or technology industry
- Procuring, maintaining, and administering computers and office equipment.
- Serving as administrator for various corporate software systems.
- Deploying and enforcing security policies and procedures.
- Providing support and resolving IT-related issues for colleagues.
Responsibilities
- Procuring, maintaining, and administering computers and office equipment.
- Administering corporate software systems.
- Deploying and enforcing security policies and procedures.
- Providing IT support and resolving problems for colleagues.
- Assisting with onboarding of new colleagues.
- Suggesting and implementing improvements in procedures and equipment.
- Maintaining knowledge of IT support, help desk procedures, products, and services.
- Managing an issues tracking system and reporting on issue resolution SLAs.
