Position Title: Accounts Receivable Representative
Department: 40620 Reports To: Senior Manager of Accounts Receivable
FLSA: Non-exempt Job Family: Administrative
EEOC: 5 - Administrative Support Workers
Position Summary: The Accounts Receivable Representative will work within the accounting team to manage the efficient, timely and accurate payment of receivable balances from customers. This role will reside with the accounting team in India, but it will support the accounting teams in the US and the UK.
Essential Job Functions:
- Collect payment of delinquent balances using phone and email
- Responsible for daily communication, prioritization and follow up on diverse customer accounts
- Maintain regular, collection-based communication with customers. Identify high risk accounts. Communicate potential risk and escalates to leadership appropriately
- Investigate and resolve customer billing inquiries working with internal departments and system resources
- Ensure established procedures are followed; reconcile accounts as needed
- Prepare and process credit and debit adjustments
- Create manual invoices as necessary to correct billing anomalies for prompt payment
- Maintain up-to-date billing system and electronic invoicing contacts
- Follow up on refund or payment allocation of duplicate and over payments, credit and return credit adjustments
- Carry out billing, collection and reporting activities according to specific deadlines
- Manage regular communication via chat, emails, or calls with Parent company teams in the US & UK
Education and Experience:
- Proficient level of knowledge in Excel
- Ability to work in a fast-paced environment
- Ability to work on multiple projects simultaneously
- Strong communication (written, verbal and listening) skills
- Strong customer service and problem-solving skills
- Strong attention to detail and able to consistently and timely produce quality, accurate work
- Ability to work independently, and to work in a collaborative, team environment
- Experience in a larger business/corporate environment
- Graduate with B.com preferred
