The Accounts Receivable Specialist is responsible for collecting customer past due balances for assigned accounts. This role will collaborate with internal employees to resolve customer payment disputes. This role will suggest process improvements and assist leadership with projects to improve the process and results. This role will perform additional administrative duties such as cash application and data analysis.
-Contact past due customers to collect past due balances, handling both inbound and outbound communications via telephone, email, or through other channels
-Identify and resolve any payment disputes by determining the root cause of any cases and following up with internal teams to resolve them
-Explain invoice details, statements, payments, and credit memos to customers; including, performing analysis and research necessary to answer customer questions
-Assist customers in verifying billing contacts, processing payments, and signing up for the customer portal
-Monitor and manage a list of assigned customer accounts
-Update credit hold status and dunning procedures for customers
-Create reports and send invoice details in PDF and Excel format to customers
-Suggest process improvements to better address the billing and collections process
-Apply cash payments & deposits (Lockbox, ACH, Wires, Credit Cards)
Strong communication skills with both external customers and internal employees
A high degree of tenacity and ownership
Ability to project manage tasks and projects to completion
A background or ability to understand the software business, including elements of hardware and professional services
A self-starter who is motivated and able to work independently
Thrive in a changing and fast-paced environment
Intermediate Microsoft Excel and data analysis skills
Proficient in NetSuite or other similar ERP systems
Proficient in Salesforce or other similar CRM systems
A minimum of 2 years in customer collections, customer services, or a related field
Action Oriented You gain the confidence and trust of others through honesty, integrity, and authenticity.
Ensures Accountability You hold yourself and others accountable to meet commitments.
Drives Results You consistently achieve results, even under tough circumstances.
Persuades You use compelling arguments to gain the support and commitment of others.
Being Resilient You rebound from setbacks and adversity when facing difficult situations.
Situational Adaptability Adapt your approach and demeanor in real time to match the shifting demands of different situations.
- All Company Core Competencies
Customer Focus: You build strong customer relationships and deliver customer-centric solutions.
Cultivates Innovation: You create new and better ways for the organization to be successful.
Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.
Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.
Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.
Job Types: Full-time, Permanent
Pay: 1,000,
- 00 - 1,300,000.00 per year
Benefits: - Health insurance
Leave encashment Paid sick time
Provident Fund
Schedule: Morning shift
Supplemental pay types:
Experience:
- total work: 6 years (Required)
Work Location: In person
