Monitor collection targets and ensure they are ac Proficient level of knowledge in Excel
Minimum 2+ years of Leadership experience with a team size of 8-15 employees
Ability to work in a fast-paced environment
Ability to work on multiple projects simultaneously
Strong communication (written, verbal and listening) skills
Strong customer service and problem-solving skills
Strong attention to detail and able to consistently and timely produce quality, accurate work
Ability to work independently, and to work in a collaborative, team environment
Experience in a larger business/corporate environment
Graduate and Higher Education
Manage the collections team and achieve the best performance from them
Manage administrative activities related to the team
Assist management in appraisal cycle
Work closely with the Process Head
Collect payment of delinquent balances using phone and email
Responsible for daily communication, prioritization and follow up on diverse customer accounts
Maintain regular, collection-based communication with customers. Identify high risk accounts. Communicate potential risk and escalates to leadership appropriately
Investigate and resolve customer billing inquiries working with internal departments and system resources
Ensure established procedures are followed; reconcile accounts as needed
Prepare and process credit and debit adjustments
Create manual invoices as necessary to correct billing anomalies for prompt payment
Maintain up-to-date billing system and electronic invoicing contacts
Follow up on refund or payment allocation of duplicate and over payments, credit and return credit adjustments
Carry out billing, collection and reporting activities according to specific deadlines
Manage regular communication via chat, emails, or calls with Parent company teams in the US UK
