- The Analyst is responsible for application of receipts to customer accounts, support the collections of customer accounts, analysis of customer account activity, answer inquiries from customers and required reporting functions.
Responsibilities:
- Accurately apply customer payments to customer invoices
- Maintain customer receivable accounts within company guidelines
- Compile, analyze, reconcile and report on customer activity
- Respond to and resolve customer inquiries or disputes
- Ensure receipt of payments within agreed upon timeline
- Maintain accurate records of customer accounts
- Monitor accounts for signs of potential default and escalate as necessary
- Contact customers via phone and email to collect outstanding receivable balances (as needed)
- Collaborate with internal departments such as finance, sales and services
- Manage files, records, transactions and other office procedures
- Assist with monthly, quarterly and year-end close cycles
Qualifications:
Required Skills/Abilities:
- Bachelors degree in Accounting, Finance or Business preferred
- 2+ years of progressive accounts receivable or collections experience strongly desired
- Intermediate computer skills with in-depth knowledge of MS office and web-based systems; excellent word processing skills, Excel, and file management skills
- Experience in Salesforce desired
- Microsoft Office products and ERP System experience
- Strong communication skills
- Good understanding of collections regulations and procedures
- Highly organized and able to work independently to manage a large portfolio of accounts
