Accounts and Billing Associate

Position: Accounts and Billing Associate

Classification

Reports to: Office Manager

Date: October 18, 2024

Job Description:

The Accounts and Billing Associate will be responsible for reviewing new accounts and ensuring

accuracy and completeness. This role includes processing payments and making outbound calls

to resolve accounts-related issues. The ideal candidate will bring a proactive approach to

customer interaction, accuracy in documentation, and effective resolution of account matters.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

1. Account Management and Documentation:

o Review incoming emails and ticketing system inquiries to ensure timely response

and follow-up.

o Navigate billing platforms to validate new customer sign-ups and review account

accuracy.

o Verify documentation provided by account holders for legitimacy, using public

records where needed.

o Check that all required permits or licenses are on file for customer accounts.

2. Customer Communication and Payment Processing:

o Communicate with account holders through phone and email to address and

resolve account issues.

o Conduct conference calls with account holders and banks to handle credit and

charge-back issues.

o Process payments and accurately apply them to customer accounts, following up

on discrepancies or underpayments.

o Educate customers on payment methods and provide additional account

support.

3. Project-Based Tasks:

o Support the USPS project by collecting necessary documentation from

customers, verifying via online searches, and compiling information for approval.

o Organize and maintain data using spreadsheets and PDFs for project reporting.

4. Administrative Support:

o Adhere to department protocols, company policies, and maintain organized,

accurate records.

o Perform additional administrative duties as needed to support department

objectives.

5.Competencies:

Strong customer focus and service orientation

Exceptional problem-solving skills and analytical abilities

Time management proficiency

Strong verbal and written communication skills

Team collaboration and independent work capabilities

Multitasking ability to manage several projects with accuracy

6.Supervisory Responsibility:

This position does not have supervisory responsibility.

7.Work Environment:

This position is full-time and onsite, based at Overseas IT Services headquarters in Hyderabad,

Telangana. (Its a night shift role)

8.Physical Demand:

This role is primarily sedentary, involving prolonged computer use. The ability to focus on tasks

for extended periods and switch between multiple projects as needed is essential.

Position Type/Expected Hours of Work

This is a full-time, salaried position with fixed hours, though availability may occasionally be

required for urgent project needs or client communication outside standard hours.

Travel

Minimal travel may be required for training or inter-departmental collaboration.

9.Required Education and Experience:

Excellent interpersonal skills, with a focus on professional communication

Ability to speak with a natural accent and communicate clearly

Proficiency in problem-solving and attention to detail

Strong written communication and research capabilities

Minimum of 2 years of customer service experience

BPO (Business Process Outsourcing) experience preferred

Proficient computer skills, especially in Google Docs, Microsoft Word, and Excel

Knowledge of the English language, including current idioms and phrases

Bachelor's Degree in English, Journalism, Communications, Marketing, or a related field

Preferred Education and Experience

Certification in MS Office, Google Sheets, or basic computer applications preferred

Certification in the English language is advantageous, with knowledge of other

languages as a plus

Research experience using multiple sources preferred

10.AAP/EEO Statement:

Overseas IT Services provides equal employment opportunities to all employees and applicants

for employment. We prohibit discrimination and harassment based on race, color, religion, age,

sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender

identity or expression, or any other characteristic protected by federal, state, or local laws. This

policy applies to all employment terms, including recruiting, hiring, placement, promotion,

termination, and compensation.

11.Other Duties:

This job description is not designed to cover a comprehensive listing of all activities, duties, or

responsibilities. Duties, responsibilities, and activities may change at any time with or without

notice.