The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space
The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business
This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process
Duties Include :
Owning bidding process for projects including full understanding of project costs and feasibility
Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
Actively networking within existing client contacts for any new business/prospects
Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
Collaborate with partners and vendors to ensure seamless project execution
Act as the liaison between Sales and Project Managers on all projects
Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities
