Account Manager (US/EMEA) - Existing Business

At Wingify, we're building SaaS (software as a service) products from India that are used by thousands of brands in more than 90 countries across the world. In our industry, we're proudly outcompeting a number of international counterparts to clock more than USD 30mn in annual revenue, bringing in more than a hundred crore of valuable foreign exchange into India every year.

We are looking for energetic and skilled Account Manager - Existing Business to oversee our relationship with our existing clients. You will be responsible for onboarding, conducting business reviews and maintaining long-term relationships with key customers. You'll do this by understanding their requirements of the VWO platform and uncovering needs for the future in the ever-changing world of CRO.

The ideal candidate will be capable of building strong relationships with strategic customers. You will be able to identify the demands and requirements to promote our company's solutions and achieve a mutually beneficial cooperation. As an Account Manager for existing business, you will be responsible for contract renewals, upgrading, upselling and cross selling of your customer portfolio.

What you will do

Develop relationships, along with the Customer Success Team, with a portfolio of major clients to ensure their continuous engagement with the VWO platform

Acquire a thorough understanding of key customer needs and requirements

Propose solutions that meet the client's objectives and changing demands

Ensure the correct products and services are delivered to customers in a timely manner while working with the CSM team

Expand the relationships with existing customers engaging through different forms of contact ( in-person meetings, weekly calls, etc.)

Play an integral part in generating new sales that will turn into long-lasting relationships

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and conduct QBRs

What we are looking for

3-6 years experience in a B2B sales function

Knowledge of digital marketing

Experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction

Must have outstanding and effective communication skills

You must have excellent negotiation techniques and you are used to dealing with decision-makers, mostly Heads of Marketing and Product Departments

Experience of working with e-commerce, travel or media companies is a plus

The ability to draft clear and concise reports and presentations and exceptional presentation skills

Experience working with Salesforce CRM

Working at Wingify: It isn't for everyone. We demand exceptional excellence both in the products we build and in the team members we hire. We offer competitive compensation and some awesome perks. But more importantly, we offer individuals autonomy in defining new products and shaping our young company.