General Summary:
CCL have an exciting opportunity, based at our India Office. We are searching for an Account Manager (Open Enrolment Training) who will collaborate with and support our Business Development Manager. This will be a client-facing role providing high touch customer support from lead generation to sale through to product delivery.
We are looking for a result driven, computer literate individual that thrives in a busy and dynamic role. The role requires strong relationship building skills, an outstanding customer service mindset combined with due diligence in operational procedures. You should be interested in the topic of Leadership and Organizational Development and be willing to invest time to continually learn and further inform your knowledge on this subject matter. Finally, learning on the fly is essential. As the organization, its operational processes and business ventures grow at an exponential rate over the next few years, we are looking for an individual who has a high level of curiosity and ambition to grow in the role.
Principal Duties & Responsibilities:
Key to the individual's success will be the ability to Understand the best fit between CCL's capabilities/products and the market/customer needs, prepare proposals and support in the closing of sales for portfolio of products, have a high attention to detail for operational and database management, and be very hands-on in making sure that all aspects of client communication are top class.
- Efficiently handle new business leads from Marketing or existing accounts.
- Direct customer interaction to influence, guide and consult in securing new orders from customer.
- Work effectively with team and departments to ensure high level of customer satisfaction.
- Maintains customer contacts and interaction via Dynamics database.
- Coordinates with Client Services (central team), to ensure smooth service for participant registrations.
- Participates in trade shows, sales events, webinars and web demos.
- Supporting, generating, and validating quotations & price estimations to deliver a project.
- Clearly communicate critical and detailed information to other departments to ensure efficient and accurate delivery to our customers.
- Provide support to help resolve issues related to sales order entry, customer order records, billing, subscriptions, and other tasks that require direct communication with the customer.
- Supports, when necessary, the Technical Support Team (call center) for any local on-site troubleshooting where and when conveniently positioned out in the field.
- Maintain exceptional knowledge about asia market to act quickly on new opportunities
Education and Experience:
- Bachelor's degree or master's in business, Marketing or other related discipline preferred.
- Minimum 3 years experience working in corporate business and/or market development field, selling executive training and development programs.
- At least one years experience working in sales/client management with large multinational corporate clients with successful track of sales and targets achievement.
- Previous experience with India accounts.
Competencies & Skills
- Excellent interpersonal skills, highly ethical in their interactions.
- Able to build and cultivate relationships with internal and external contacts at multiple levels.
- Thrive in a fast-paced environment; excel at handling multiple concurrent projects. Flexible, adaptable with clients, colleagues and organization needs.
- Good organizational skills, with a high attention to detail.
- Outstanding English in both speaking and writing.
Other Requirements/Experience:
Able to travel around the region - up to 20% of travel may be required to select client sites.
