Job Description
About Us
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function.
Responsibilities
Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15%
Facilitate verbal and written communication with customers and authorised third parties as required. - 10%
Maintain accurate records on the Company's internal systems. -10%
Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10%
Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10%
Provide an efficient professional service to both internal and external stakeholders at all times. - 10%
Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10%
Use a variety of systems in addition to Cabot's internal systems to obtain, utilise and process documentation relating to customers / authorised third parties. - 10%
Education
Required: Bachelor; Any
Experience
Required: Minimum 1 year experience in International VOICE process Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA. Basic PC Skills. GCSE level in English & Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organisation and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines.
Preferred: Positive can do attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development.
What We Offer
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [Confidential Information].
