Responsibilities
- Client Relationship Management:
- Establish and maintain strong relationships with clients.
- Understand client needs, expectations, and goals.
- Act as the primary point of contact for the client.
- Proactively address client concerns and issues.
- Ensure timely communication with clients regarding project progress, milestones, and deliverables.
- Team Coordination:
- Assign tasks to team members based on their skills and workload.
- Communicate project requirements and expectations clearly to the team.
- Conduct regular team meetings to discuss project progress and address any challenges.
- Facilitate effective collaboration among team members.
- Task Management and Tracking:
- Develop and maintain detailed project plans and timelines.
- Create and assign tasks with clear deadlines and responsibilities.
- Monitor task progress and provide regular updates to clients and stakeholders.
- Utilize project management tools to track task completion and resource allocation.
- Maintain accurate timesheets for project billing and resource utilization.
- Client Approval:
- Prepare and submit project deliverables for client review and approval.
- Follow up with clients to obtain timely approvals.
- Address client feedback and incorporate necessary changes.
- Quality Assurance:
- Ensure that all deliverables meet the required quality standards.
- Conduct quality checks before submitting deliverables to clients.
- Implement corrective actions to address any quality issues.
Procedures- Client Onboarding:
- Conduct a thorough onboarding process for new clients.
- Gather and document client information, requirements, and expectations.
- Develop a project plan and timeline in collaboration with the client.
- Project Management:
- Assign tasks to team members based on their expertise and availability.
- Monitor task progress and provide regular updates to the client.
- Hold regular project status meetings with the team and client.
- Escalate any project-related issues to management as needed.
- Communication:
- Maintain open and effective communication with clients and team members.
- Respond to client inquiries and requests in a timely manner.
- Use clear and concise language in all communications.
- Documentation:
- Maintain accurate and up-to-date project documentation.
- Complete timesheets and expense reports on a regular basis.
- Store all project-related documents in a centralized location.
Performance Metrics
Account Managers will be evaluated based on the following metrics:
- Client satisfaction
- Project success rate
- On-time delivery
- Budget adherence
- Team performance
