Account Management Operations

About the Company:

Stay Vista is your quintessential Home Away From Home experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones. Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners interests and needs with trust and transparency. Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travelers at over 500 holiday homes, we are South Asia's largest chain of luxury private villas. Diversity and Inclusion is one of our core values at Stay Vista and we aim to provide equal opportunities to our employees and applicants for employment with regard to race,religion, colour, age, sex, national origin, sexual orientation, gender identity, disability or any other category. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees.

Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you'll be a great fit.

Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Oversee a portfolio of assigned homeowners, develop new business from existing clients and actively seek new sales opportunities.

Location: Bardez, Goa

Job Responsibilities:

Serve as the point of contact for all owner matters

Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained, and well cared for

Oversee guest experience, the staff at the villa, and any other stakeholder associated with the villa which may impact the owner.

Meet and maintain company standards and metrics related to owner satisfaction

Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis Support your team with escalated guest and homeowner concerns by responding to emails, calls

Establish and maintain open, collaborative relationships with fellow regional team members and upper management team

Ensure the timely and successful delivery of solutions according to owner needs

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) prepare owner statements and ensure owner accounts are settled within a defined timeline

Collaborate with the sales team to identify and grow opportunities within the region

Proactively spot and solve any issue that could affect owner satisfaction

Maintain a high level of engagement with a focus on owners satisfaction and loyalty

Required Skills:

A user-centric approach to drive higher satisfaction among owner

Ability to build and maintain a relationship with stakeholders

Good in strategic thinking and data-driven decision-making

Ability to execute and drive efficiency through continuous process improvement

Strong interpersonal skills with the ability to collaborate and manage

Stronghold on Microsoft excel and google Sheets skills

Ability to deliver results under pressure and within the deadline

Strongly inclined to do high-quality and impactful work in a dynamic environment

Qualification and Experience:

Bachelor/ Master's degree in a relevant field with a minimum of 5 years of experience in client management.