The incumbent will implement a business development and retention strategy for the assigned customer(s), through high level of service. Identify and prioritize business opportunities with the customer.
Common accountabilities:
- Has specialized depth and/or breadth of expertise in own discipline or function. Provides expert guidance, promotes innovation and formally trains groups of less experienced professionals.
- Has a broad understanding of the environment and uses it to improve efficiency, recommends solutions/best practices and influence the strategy of the department. Translates the strategy of the activity into a concrete action plan for the area, setting and monitoring targets for the team.
- Works independently, based on management directions. May coordinate functional teams or projects and serves as a best practices/quality resource.
Specific accountabilities:
Customer Excellence
Develop a relationship structure between the relevant levels of decision for both Amadeus and customer organizations
Facilitate and foster this relationship to maximize information flow, influencing, lobbying and customers satisfaction
Advocate customer voice into Amadeus to ensure the best service to customer
Escalation point for customer issues when standard escalation processes have failed
Ensure contract execution for the interest of both Amadeus and customer and liaise with legal to resolve issues
Ensure constant alignment of implemented services, contracted services & invoices
Collaborate with Amadeus departments to act on the priorities and objectives to meet account development plan, and to deliver unified responses to customer
Monitor quality of product and service delivery to customer, escalate delivery issues, request improvements if needed
Business Development & Budgeting
Identify & develop new business opportunities while maintaining or increasing revenue and profitability
Identify customer product and services requirements and give recommendations to Amadeus product departments regarding products and pricing policies
Manage directly (for simple sales) or through the sales organization the targeting, sale, negotiation and contracting processes for additional products & services
Support and provide guidance to sales, legal and solutions organizations to adapt Amadeus approach to customer and maximize success
Contribute to proposals, response to RFPs, delivery plans proposed by the business units
Represent Amadeus interests within the customer organization
Ensure that CRM information is updated at all times
Experience
- 12+ years of Sales and Account management experience in GDS managing OTAs or
- Consultants specialized in digital transformation of Airline business
