Account Director

Job Description for Account Director

Serve as the lead point of contact for all customer account management matters along with the Senior account manager where needed

Build and maintain strong, long-lasting client relationships

Develop trusted advisor relationships with clients and stakeholders.

Ensure the timely and successful delivery of work and solutions according to customer needs and objectives

Value selling

Clearly communicate the progress of weekly, monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics

Prepare reports on account status

Collaborate with all internal teams ensure smooth delivery , quality output and to identify and grow opportunities on key accounts

Assist with challenging client requests or issue escalations as needed

Attend and co-ordinate all calls and meetings for the internal team with the clients

Coordinate invoicing with finance. This includes ensuring all Proforma Invoices and Invoices and done properly

Ensure all contracts are made for clients and checked thoroughly

Follow up on payments and ensure escalate delays in the same on time

Attending all internal review meetings and present the teams numbers and projections

Submitting regular updates

Attending all trainings organized

Requirements-

• Proven work experience as an Account Manager or Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Slack ) ,MS Office (particularly MS Word , Excel) and Powerpoint skills.
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Experience 7+ years