Account Director

Job Description For Senior Account Director

Role: Account Director

Job Level: SNR (8+ years experience)

Department: Account Success Team

Industry: Various

Location: Mumbai/Hybrid

Time Zone Required: BST

Type of Contract: FTE

Start Date: ASAP

Language: Proficiency in English is required as we are a global business

A Little Bit About The Role

OLIVER+ is looking to recruit an Account Director to work as part of the Global Account Success team to enable account growth and expansion.

What we want to see is a proven track record of scoping and building out multi-discipline teams to support various accounts across the greater group. The role will include being the face of OLIVER+ in the upfront conversations with the leadership in Oliver and the Inside Ideas Group, as the potential and new accounts start to come onboard. Proposals and solutions for the individual business/account needs will be a core part of the role, ensuring that the correct solution (considering the type of work, disciplines, time zones etc.) is put in place to best service the end client's needs. We are looking for great leadership and a proactive approach to problem solving. You should have meticulous attention to detail, understand the importance of the agency/client relationship, managing multiple accounts for the agency all at once and you will have proven yourself as a safe pair of hands on the day-to-day management of the account needs. This is a support role to the Global Group Account Director, so you will have someone to turn to for assistance with the OLIVER+ difficult conversations.

What You Will Be Doing

• Help build on an existing team of talent to service multiple accounts.
• Help create a solid way of working to adhere to while this relationship grows.
• Help adhere to all key processes to ensure a streamlined/efficient account that outlines the correct way to share resources, billing processes, playbooks etc.
• Setup and help run weekly Ops/Bolt/Catchup calls with the various teams
• Help build global approach to work across 3 time zones, ensuring (in effect) an always on approach to how OLIVER+ manages creative content adaptation and rollouts of campaigns.
• Help on the business development across accounts in the portfolio
• Help identify and implement ways to optimize and streamline the account as it tracks forward with a focus on delivery and revenue increase
• You will be confident with clients and will challenge the client when necessary, whilst keeping a positive relationship.
• You will actively keep an eye out for new opportunities within the current portfolio
• Help drive recruitment process with the recruitment team for all permanent, temporary contract and freelance roles within your teams to ensure that there is no dip in the level of service the clients have become accustomed to.
• Conduct timeous communication both written and verbal with all senior stakeholders internally and externally, with a sense of urgency and accuracy
• Develop and maintain strong client relationships (both internally and externally) through clear communication and by building up trust between yourself and the Oliver agency client contacts.
• Identify, manage and mitigate against project risks at all times. Offer alternative solutions where needed.
• Support the business to develop technical excellence within OLIVER+s clients and internally in the department. Looking closely at the Automation offerings that will become an important part of this account
• Work collaboratively, motivate and encourage the closer and wider teams ensuring all team members remain focused on delivering the best work possible and feel supported in doing so.
• Keeps up to date with industry news, agency case studies and innovations that the clients can learn from/make use on future campaigns.
• Help drive the responsibility for the ultimate output quality, commercials and stakeholder relationships throughout OLIVER+s engagement with multiple stakeholders.
• Work on multiple accounts supporting from initial scoping discussions, all the way through to implementation and team onboarding.
• Manage operations of teams that fall under your remit to ensure all deliverables are carried out accurately, effectively, efficiently and on budget for both the business and the client.
• Assist in scoping and compiling proposals for new accounts that need to be onboarded, acting as client lead/liaison, representing OLIVER+ in presenting proposals, project scopes, cost estimates and timing plans.
• Final escalation point for the client for any issues with your teams, you will need to be a problem solver that deals with problems with a solution-based attitude (before escalating to the GAD)
• You will ensure each global team always delivers to the expected levels of client service as an oversight role
• Follow refined processes for IIG and push teams to work to the processes set out, but have the ability to challenge process to ensure teams are working as efficiently and effectively as possible
• Strive to follow and implement the best practice production and creative process within OLIVER+ and with internal and external clients, as well as external suppliers
• Pull time utilization reports to track and monitor the over and under usage of resources on the accounts you support, reporting up to GAD/SPD to discuss with the commercial leads at Oliver HQ
  
  

TEAM DEVELOPMENT AND INSPIRATION

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.
• Influence and inspire your internal team to deliver projects to a high standard including QC.
• Manage and supervise direct and indirect reports, harnessing their development and performance in a manner that ensures maximum efficiency.
• Manage, oversee and coordinate the sharing of knowledge and the facilitation of learning within the studio. Improving business practices, processes, aid and promote the development of creative ideas and introduce new internal developments/services.
  
  

What You Will Need

• Work in true collaboration with multiple clients and be responsible for the strategic growth of their business, teams and brand guardianship on their projects to ensure that the client experience is as positive as possible.
• Handle revenue growth through the existing portfolio and supporting new business wins
• Build strong value-add client relationships at various levels.
• Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.
• Help identify and convert business development and new business opportunities with assigned clients.
• Provide accurate gross profit & MI reports to senior management, including margin management
• Line management of teams that report into you on various accounts and those that may report into you on the Account Success team
  
  

What Good Looks Like

• Experienced leader and a strong understanding of how to motivate and develop high performing teams.
• Experience of building and sustaining meaningful client partnerships whilst maintaining a strong commercial focus.
• Results driven creation of and delivery against business plans driven by growth targets
• Excellent communication skills to be able to robustly present ideas to clients, and continually cascade knowledge / news throughout immediate team and the wider business
• Confident working autonomously with partner or 3rd party agencies
• Excellent presentation skills both written and spoken
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Experience in multiple sectors including FMCG, Automotive and Lifestyle.
• 8+ years of relevant experience in:
• Digital
• Print
• Motion Graphics
• Web Design/UX-UI
• Artwork
• Production
  
  

A Little Bit About Us

We are OLIVER+ (previously known as MORE), part of OLIVER and the Inside Ideas Group.

We're a global collective of creatives, technologists and production experts who create and maintain world-class content in film, CGI, motion design, digital, print and tech. We connect opportunities for clients by providing high quality solutions and capabilities to ambitious businesses all over the world.

You can find us here:

• https://oliverplus.agency/
• https://vimeo.com/oliverplus
• https://www.linkedin.com/company/oliverplus/mycompany/
• https://www.instagram.com/__oliver__plus/
  
  

Other Essential Points To Note

As we are working remotely, it is essential that the ideal candidate have the following in place to ensure there are no delays on delivering work timeously:

• Back-up power supply, if necessary.
• Stable internet connectivity fibre connection preferable (options can be discussed) in order to connect to remote servers as well as conduct virtual meetings daily.
• Personal computer with relevant capabilities necessary for the role.
• This is a snapshot of the responsibilities & desired deliverables. Other areas for delivery and responsibilities may be added or addressed during the period of employment. This document should not constitute as the sole indicator for responsibilities and delivery, but it can be used as a generic guide to help with managing your performance.
  
  

Inside Ideas Group and its affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.

Req ID- 8929