Role: Account Delivery Executive - Hi Tech
Location: Bengaluru, India
Purpose of the role
The ADE role is a client's trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive.
This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight. In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.
Specialization & Work Experience:
- 15+ years of experience, Band (as per account size illustrated below)
- Experienced in managing large multi-disciplined delivery globally.
- Go to Market Experience desirable.
- Must possess excellent client engagement & problem-solving skills.
- Experienced in at least one or two Service Line offerings (Apps or Infra or Engineering)
Key Engagements Led/Supported
- Managed execution of large transformation program for a global client
- Experienced in at least one or two Service Line offerings.
Roles & Responsibilities:
Roles & Responsibilites:
Delivery Excellence
- Solution assurance (right solution is proposed to deliver in a profitable manner)
- Working closely with GAE to create new transformation agenda for the client.
- Institutionalize delivery approach across SLs in the account .
- Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction.
Delivery Management
- Client Trusted Advisor (CxO/CxO-1) from an execution standpoint and lead cross-/upsell services.
- Delivery led growth (leverage the existing Delivery Team's and identify, drive large deals support) by positioning Wipro's capabilities.
- Enable, drive, and support the Change request process (must be able to package it across Service Lines)
- Manage key customer relationships (CSAT), deep dive on customer feedback and support.
- Track delivery escalation & enable resolution.
Delivery Operations
- Represent One Wipro Delivery view to the customer and GAE. Owns end to end accountable for customer transformation/program outcome) delivery for account in partnership with SL DMs
- Leads and manages overall delivery for the account in partnership with DMs/delivery leads of SLs.
- Drives account level forecasts, workforce strategy planning and execution.
Qualifications:
Educational Background
- Bachelor of Engineering (minimum)
- MBA is desirable.
