Academic Coordinator

Academic Coordinator

Job Profile

The Academic Coordinator will serve as the primary liaison between Blackboard and various

departments within the university, such as academics, examination, admission cell, registrar's

office, accounts etc. This role is critical for ensuring smooth communication, coordination,

and seamless execution of processes to achieve excellence in students supports and services.

The Academic Coordinator will be responsible for building strong relationships with each

department, ensuring compliance with university policies, and aligning efforts between the

Blackboard and the university's objectives.

Key Responsibilities:

1. Coordination with various departments of the university

a. Act as the main point of contact (SPOC) between the Blackboard and university

departments including academics, examination, admission cell, registrar's office,

and accounts to coordinate for all programmes that Blackboard

b. Oversee and coordinate the execution of key processes such as admissions,

examinations, and registration procedures in line with university protocols and

deadlines.

c. Coordinate regular meetings, and status updates, and ensure timely dissemination of

information to all stakeholders.

d. Address and resolve communication gaps or challenges between departments

and the Blackboard.

2. Compliance and Documentation:

a. Ensure all departmental activities are compliant with university policies and

regulations.

b. Maintain accurate records, reports, and documentation required for audit and

reference purposes.

3. Issue Resolution:

a. Identify and troubleshoot any issues that may arise during the coordination of

activities between the Blackboard and university departments.

b. Work with department heads to resolve conflicts and ensure smooth workflow in

order to resolve students/CV escalations, ensuring smooth and satisfactory

outcomes.

4. Reporting and Feedback:

a. Provide regular updates and feedback to senior management and the Blackboard

on key performance indicators, areas of improvement, and action items.

b. Prepare reports on the status of admissions, examinations, accounts, and other

critical functions.

c.

5. Relationship Management:

a. Build and maintain strong relationships with key accounts and stakeholders.

b. Ensure stakeholder satisfaction by anticipating needs, proactively addressing

concerns, and providing timely solutions.

Skills & Competencies:

Excellent organizational and multitasking abilities.

Strong communication and interpersonal skills.

Problem-solving mindset with the ability to work under pressure.

Proficiency in Microsoft Office Suite and project management tools.

High level of attention to detail and accuracy.

Ability to work collaboratively with different departments and teams.

Other Requirements:

Familiarity with the academic, administrative, and financial operations of universities.

Strong commitment to upholding university policies and standards.