Deliver strong sales growth in the region and expand the customer base | - Identify business growth opportunities across the region, build direct/ Retail DSA channel/ new client acquisition strategies and tap growth opportunities to achieve Region targets
- Augment the business volumes of mortgage lending in the region, manage client databases and tap them through Area Sales Heads and dedicated relationship managers
- Drive relationships with key clients, collaborate with internal stake holders for faster TAT and cross selling initiatives in order to increase the client base of the Region
- Monitor lead generation & Cluster/Area Sales Heads/RM sales productivity metrics to drive a high-performance sales culture across the zone
- Timely hiring of people in the region and coordinate closely with HR team.
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Analyze product positioning and competition across the region and develop the distribution network | - Scan the regional market and its competitive offerings on a periodic basis report on emerging trends and business opportunities for the mortgage segment to the head office
- Engage with channel partners and develop a touch point management system for faster customer connectivity
- Conduct engagement programs like running contests for internal employees and external stake holder/ Retail DSAs and sales trainings to develop channel partners
- Monitor SLAs, sales efficiencies and RoI of channels and ensure timely channel payouts
- Effectively deploy schemes and prioritize sales of high revenue products and structures
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Drive high levels of customer satisfaction across the region through relationship managers | - Monitor client servicing metrics, develop relationship marketing programs and motivate Cluster/Area Sales Heads, RMs and Retail DSA channel partners to display highest levels of client servicing standards
- Encourage the implementation of improved processes and best practices in order to enhance operational productivity
- To ensure high mission happiness score for the region
- Engage with key customers on a periodic to build stronger relationships, thereby contributing to faster growth
- Monitor customer issues and complaints and drive necessary action to address the same
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Analyze and communicate information for better risk management and operational effectiveness to the management team | - Support the risk and review process by supervising the preparation of loan proposals and documentations to ensure controlled operations for the region
- Liaise with the customers and the Risk team to provide regular information required for monitoring the creditworthiness of the proposals
- Prepare periodic MIS reports for profits, NPAs, new clients, new product launches, new branches, new channel development, etc. and communicate to Zonal Sales Head and senior management
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Promote talent and develop human resources | - Guide and develop Cluster/Area Sales Heads and RMs to facilitate better customer acquisition, retention and support, and helping them to achieve superior performance standards
- Nominate teams for product, behavioral and negotiation trainings and work for self-development initiatives
- Nominate deserving team members for awards and recognition
- Devise and implement specific sales strategy for under performers at regular intervals.
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