Responsibilities
Monitor, classify, triage, and resolve incoming help desk tickets both independently and in
collaboration with fellow team members
Escalate tickets to, and collaborate with, Tier 3 support, infrastructure teams, or development
teams as needed
Build in-depth support knowledge of full suite of supported applications
Develop/maintain a catalog of support documentation and contribute to team knowledge share
meetings
Assist with regularly scheduled maintenance activities and special projects
Build comprehension in network, virtualization, Active Directory, server, and other
infrastructure topics as related to application support
Develop and utilize your knowledge of T-SQL, PowerShell, JavaScript, etc. to troubleshoot
existing issues and create custom solutions to unique challenges
Minimum Education Requirements:
Bachelor's degree required or equivalent experienceDesired Qualifications:
2+ years supporting eDiscovery applications, or 3-5 years of general IT Support/Application
Support experience
Intermediate-level knowledge of Relativity (RCA, other Relativity certifications a plus!)
Strong analytical and problem-solving skills
Strong written and verbal communication skills
Ability to explain complex concepts in a clear and concise manner
Quick to learn new applications and ability to thrive in a dynamic environment.
Knowledge of general relational databases, networking, and file-system concepts
Familiarity with MS SQL Server and basic T-SQL commands
Familiarity with command-line Linux a plus
Familiarity with IIS, PowerShell, JavaScript a plus.
